This policy governs the BillsTrust service (the service) provided by Madewell Enterprises Pty Ltd (Madewell). It is designed to ensure that we can provide quality services to all of our clients and no clients are disadvantaged by the behaviour of others.
To make the service as flexible and friendly as possible there are areas where we do not impose a fixed limit on how the service is used. For example, there is no forced limitation on the number of bills which can be processed on an 'unlimited' plan. However, the service is intended for individuals in a standard household environment, or small businesses using the service for their own bills.
If you are an excessive user of our services beyond the expectations of a reasonable client, we may ask you to reduce your use of a part of our service. If usage continues at an excessive level following this request we may refuse your access to the service or cancel the service or take actions which will limit or prevent your use of some element of the service. We may also charge you additional fees for excessive usage at our discretion.
If you have subscribed to a plan intended for a business, excessive use means: - Sending more than 50 bills per month on average - Causing more than 3 SMS messages per day on average to be sent. If you have subscribed to a plan intended for consumers, excessive use means: - Sending more than 30 bills per month on average - Causing more than 1 SMS message per day on average to be sent.
If your use of the service puts unreasonable load on the service, we will ask you to correct your unreasonable use of the service. If usage continues to be unreasonable following this request we may refuse your access to the service or cancel the service or take actions which will limit or prevent your use of some element of the service. We may also charge you additional fees for unreasonable usage at our discretion.
Unreasonable use includes: - Regularly sending documents which are very poor quality or very difficult to read - Regularly sending documents without the document ID sticker attached - Repeatedly sending duplicate documents - Showing a pattern of having insufficient funds available for payment of bills - Disclosing your login details to another person - Any activity which puts at risk the integrity of the service for other clients.
This policy is in place to protect you. Thankfully the vast majority of our clients are wonderful and we are grateful that you have chosen to use the service. Thank you! This policy was last updated on 5 October 2009.